Hakata–Hiroshima Sanyo Shinkansen Flexible Bullet Train Ticket[E-Ticket]

This ticket can be used on a variety of services. See the table below for the validity, and any other tickets needed.  ### Purchasing a "Discounted One-way Ticket" *Available from select overseas travel agencies. **Purchasing Exchange Order through a Travel Agency outside Japan** **Step 1:** Purchase an exchange order (E-TICKET) at sales locations outside Japan • Once issued, the E-TICKET must be exchanged within 3 months **Step 2:** Exchange the E-TICKET for a "Discounted One-way Ticket" at an exchange location in Japan • E-TICKET exchange locations: Click here for details • Receiving an E-TICKET: Click here for details • The E-TICKET that could not been exchanged can be refunded at the overseas travel agency where the pass was originally purchased (a separate handling fee will be applied) • The "Discounted One-way Ticket" is not available for purchase within Japan ### Availability and Use • The "Discounted One-way Ticket" is available and usable all year around ### Changes • Changing the validity period start date is allowed only once • The ticket cannot be changed for a different ticket type; the ticket must instead be refunded, and the desired ticket purchased separately • Changing the departure or arrival station within a section is allowed only once for unused tickets within the validity period • Changing trains is allowed only once before the departure of the designated train, and only if tickets for the train being changed to are available within the validity period ### Refunds • Refunds are accepted only at the "Discounted One-way Ticket" exchange location. • Click here for information on refund locations for refunds due to non-availability of services, delays, or other circumstances • The sales price minus a handling fee will be refunded. **Handling fee:** If no reserved seating ticket has been issued: 560 YEN If a reserved seating ticket has been issued: • Up to 2 days before departure: 560 YEN • Between day before departure and time of departure: 30% of original undiscounted Express ticket (based on original ticket purchase date) + 220 YEN (minimum handling fee: 560 YEN) • A handling fee equivalent to the Limited express ticket for each train will be applied to a reserved seating ticket after departure time. • Refunds cannot be provided if the "Discounted One-way Ticket" has been used or the validity period has ended. • A refund of an unexchanged E-TICKET is available from the overseas travel agency where the ticket was purchased. Please note that an additional handling fee will apply. ### Related information • The "Discounted One-way Ticket" is only valid for the "Discounted One-way Ticket" holder • Presentation of a passport (of the person using the "Discounted One-way Ticket") is required to exchange an E-TICKET • No more than one E-TICKET can be exchanged per passport • A passport is required when using a "Discounted One-way Ticket" and must be presented to the JR staff upon request • The "Discounted One-way Ticket" will not be reissued even if lost or stolen • The conditions of use for the "Discounted One-way Ticket" are stipulated by the JR-WEST carriage conditions and the laws of Japan • Conditions of use for an exchange order are stipulated by regulations and contracts of issuing companies • If any discrepancies arise between the foreign language and Japanese versions of the carriage conditions, the Japanese version has precedence • The information displayed (including prices) is current as of August 1, 2024, and is subject to change