Greater Tokyo Pass

Important Information

• . [Attention Notes] ■Details for the Special Ticket■ - Only foreign visitors to Japan are eligible to use this ticket; valid passports must be presented. It is not available for foreign residents in Japan or Japanese citizens. - All riders must be foreign visitors in Japan, and the maximum number of people allowed to ride simultaneously is eight. - By presenting the ticket once, the total number of passengers riding simultaneously must not exceed the allowed capacity. Passengers cannot be split into separate groups. - If you are traveling on a paid express train or a train with reserved seating, please ensure that you have purchased a separate limited express ticket or reserved seat ticket. - An additional fare will be charged if you board or disembark in a section that crosses over designated areas. - In case of a disruption in a boardable section, alternative transportation can be used. - The validity period is five consecutive days from the date of first use. Each day is considered from 3:00 AM to 2:59 AM the following day. - If usage starts between 00:00 AM and 2:59 AM, the period from 00:00 AM to 2:59 AM is considered as one day. Therefore, from 3:00 AM, there are four days remaining. - The voucher is valid for three months from the issue date (when it can be used). ■How to Use■ - Only valid tickets can be used for boarding. Reservation confirmation emails and vouchers cannot be used for boarding. - Press the “USE” button to start using the ticket. - Present a valid ticket to station staff or bus crew. Automatic ticket gates cannot be used. - If you are using a ticket gate that does not have an attendant, please use the intercom or other device located near the gate to confirm how to use it. ■How to Purchase■ - If you need receipts or other purchase-related information, please check with the agent where you purchased the ticket. ■Information Regarding Refunds and Reissues■ - You can receive a refund for the total ticket amount before using it. However, the handling and refund fees are subject to the rules of the specific agent that issued the ticket. Some agents may not offer refunds for your ticket. - Refunds can only be processed at the agent where you originally purchased. Please verify with the agent where you made your purchase. Refunds cannot be obtained at station counters, etc. - Refunds cannot be issued once you have started using the ticket, regardless of the reason. Even if service is suspended due to inclement weather, the validity period cannot be extended, and refunds will not be issued. Refunds are not available due to changes in the ticket price. - Refund fees are determined by the rules of the agent where you made your purchase. - Reissues are not possible in the event of theft or loss. ■Regarding Fraudulent Use■ -If such activity is detected, an additional fare may be charged, the ticket may be invalidated, or both actions may be taken. - We emphasize the collective responsibility of all passengers. In the case of multiple people, if even one person is found to be fraudulent, all tickets sold will be considered invalid. The following are considered fraudulent use: - When a person other than the designated ticket holder uses the ticket. - When the number of riders exceeds the number of tickets sold. - When a user fails to carry a passport while using the ticket. - When the person named on the ticket is not using it. - For railway and tram transport operators, when a passenger boards a train using an invalid ticket as per the passenger business regulations of the operator. - For bus operators, when a passenger uses a ticket that is invalid according to the provisions of the General Passenger Bus Transport Business Transportation Conditions established by the Bureau of Transportation Tokyo Metropolitan Government. ■Issues, Troubles, and Usage Devices■ - In case of operational issues, alternative transportation may be used. Refunds and extensions of validity are not available. - If your digital device is unavailable due to a dead battery or malfunction, you will not be able to use the pass. Please resolve the issue on your own. - If your digital device runs out of battery or malfunctions when you exit the station, you will be charged the regular passenger fare from the boarding station or the furthest station on the company's line if the boarding station is unknown. ■Inquiries■ - We appreciate your decision to purchase the pass. For refunds or device-related malfunctions, please contact the retailer where you purchased the pass. Station staff and bus crew cannot assist with contacting the retailer. - If you have any questions about using the pass, feel free to ask station staff or bus drivers. At an unattended ticket gate, please use the intercom nearby for assistance. - For the official rules and regulations on using the pass, please refer to the "Agreement" on the GTP Council website. It is located at the bottom of https://greater-tokyo-pass.jp/