Important Information

• . [Warner Bros. Studio Tour Tokyo] ・Admission is free for children under 3 years old, but a ticket is still required. Before your visit, kindly connect with us directly through the contact form available on the Studio Tour website ( https://www.wbstudiotour.jp/en/plan-your-visit/help-centre/contact-us/ ), by phone, or by chat to request a ticket. Please note that if you decide to use the inquiry form, our response time may vary depending on our workload, and it could take several days for us to get back to you. ・Children aged 0-11 must be accompanied by an adult aged 18 and over. ・To confirm your age, we may ask you to show your ID.
• . [Tokyo Subway Ticket] ・Children who are 5 years old or younger can ride for free and do not need a ticket.
• . There is no discount available for disability certificates.
• . [Warner Bros. Studio Tour Tokyo] ・Please note that you will not be allowed to re-enter once you exit the Studio Tour. ・Refunds, transfers, and changes of tickets are not permitted. If you attempt to transfer or change, the ticket will be invalid. ・We are not responsible for lost or stolen tickets. Please keep your tickets safe until your visit. ・Please arrive at the Studio Tour 20 minutes before your designated time. Refunds will not be offered for late arrivals or no-shows. ・Entrance to the Studio Tour is not guaranteed after the designated time. ・If you plan to arrive by car, please contact our contact center in advance to reserve a parking spot. Please visit the official website of Warner Bros. Studio Tour Tokyo - The Making of Harry Potter for contact information. ・Certain areas within the Studio Tour feature special effects. Visitors with pre-existing medical conditions such as high blood pressure or heart conditions are advised to ask the Studio Tour staff for further details and avoid areas where these special effects are located. ・The tickets must be purchased in advance and are not available to purchase at the studio tour Tokyo. ・Before submitting your booking, please ensure you have thoroughly checked and reviewed all the information:
• . [Tokyo Subway Ticket] ・At the time of collecting a paper ticket, you will need a “QR code” issued after the reservation is completed. Please bring a device that can display the “QR code” or print out the “QR code”. *If you are unable to present the “QR code”, you may not use the voucher. ・Please note that we do not offer partial exchanges of tickets. Each purchase will have a unique QR code, even if multiple tickets are bought. When you scan the QR code on the Tokyo Metro or Toei Subway, all the tickets you purchase will be exchanged and valid starting from the day of exchange. ・If the magnetic field on your Tokyo Subway Ticket becomes damaged or weakened, it may not be usable at automatic ticket gates. Please avoid placing the ticket near objects that emit strong magnetic fields (such as smartphones, home appliances, magnetic fasteners on wallets, etc.).
• . In case of bad weather or other emergencies, the facilities will be temporarily closed. Please check the website of each facility before visiting.
• . We are not responsible for lost or stolen tickets. Please keep your tickets safely until your visit.
• . [Warner Bros. Studio Tour Tokyo] ・Smoking is prohibited inside the Studio Tour. ・Pets and other animals are not allowed except for guide and hearing dogs. ・Eating and drinking are allowed only in designated areas. ・Please check the Warner Bros Studio Tour Tokyo website for other facility conditions. https://www.wbstudiotour.jp/en/
• . [Frequently Asked Questions - Warner Bros. Studio Tour Tokyo] Q: Can I re-enter? A: No, re-entry is not allowed. Q: Can I change the date and time of my visit? A: Unfortunately, you may be unable to change your visiting date and time. Q: My ticket has been lost or stolen. Can you reissue it for me? A: We do not offer reissues for lost or stolen tickets. Q: I can't be on time for the designated tour time. Can I get a refund? A: Unfortunately, all tickets are non-refundable. Q: Can I park my car at the studio? A: Parking is available for visitors who reserve a parking spot in advance (fee required). Please contact our contact Studio Tour Contact Center to make a reservation. If you do not make a reservation, you cannot park. Q: What should I do if I have a disability certificate? A: Visitors who have a disability certificate must purchase tickets at a regular price. One helper for each disabled person who has purchased a ticket may enter for free. Please show your disability certificate at the ticket window. Visitors who are under 4 years old are not applicants for this service.
• . ‘Wizarding World’ and all related names, characters and indicia are trademarks of and © Warner Bros. Entertainment Inc. – Wizarding World publishing rights © J.K. Rowling.
• . The expiration date of the voucher: [Warner Bros. Studio Tour Tokyo] It is valid only on the date and time specified at the time of booking. *We cannot accommodate changes, cancellations, or reissues due to customer convenience. [Tokyo Subway Ticket] The paper ticket can be collected within 12 months from the date of purchase. *After a physical ticket is collected, the validity period will be indicated on the ticket. *The valid time will be printed on the ticket when you start using it to pass a ticket gate. *If you enter the station and board the train within the valid time, you can still leave the station even if the valid time has passed. *If you do not start using the ticket within the validity period, the ticket will be invalid. *If the exchanged ticket cannot be used at the automated ticket gates, please inform a station attendant. After verification, a new ticket will be issued.