[WEB Ticket] SUNQ Pass - an unlimited bus ticket for Kyushu

Important Information

• . An environment with communication capabilities is required both when you start using the service and when displaying the ticket screen.
• . If the clock on the ticket screen is not running, the ticket is considered invalid.
• . If multiple people are using the service, tapping “Use” for one ticket will mark multiple tickets as “In Use” at the same time.
• . If multiple people are using one screen, boarding and disembarking within the same section is only valid if the ticket holder and the other passengers are traveling together.
• . If you use your first ticket within the expiration date (within 3 months), the remaining tickets will be valid for 3 days from the date of first use.
• . The validity period of the ticket after it has been used extends until 2:59 a.m. the day after the customer taps the “Start Use” button. If the ticket is used between 12:00 a.m. and 2:59 a.m., it will be considered to have been used on the previous calendar day.
• . Buses that accept the SUNQ Pass display “SUNQ Pass” stickers on the front and next to the boarding entrance. Additionally, boats that accept the SUNQ Pass have stickers at the ticket sales counter and in the waiting area. (*Please note that some vehicles may not have these stickers. In that case, feel free to ask the crew for assistance.)
• . When using the ferry, please present your bus ticket that is valid within the applicable period at the ticket counter to receive your boarding pass. Then, hand it over to the attendant when boarding the ferry.
• . When boarding a route bus, please be sure to take a numbered ticket. When getting off, clearly show the ticket to the bus driver.
• . Please do not print the voucher. Instead, save the PDF file to your smartphone for easy access.
• . Show the voucher screen on your smartphone when you arrive at the counter. If the voucher cannot be displayed, we will be unable to assist you with boarding.
• . If you are taking an express bus, please arrive at the counter at least 30 minutes before departure to allow time for processing. Arriving just before departure may result in not being able to board your desired bus.
• . There will be no refunds or extensions to validity dates due to the suspension or delay of bus or ferry services. Additionally, no alternative services will be provided.
• . Once even one ticket has been used, no refunds will be issued.
• . Refunds can only be processed before 18:00 on the day before to the start date. A cancellation fee of 110 yen per ticket will apply.