5-Day Kansai WIDE Area Pass For Tourists - JR West

Important Information

• This pass is only valid for those holding non-Japanese passports and with a Temporary Visitor visa under the Immigration Control and Refugee Recognition Act. Foreign residents in Japan, whether working, participating in a study-abroad program, or such, are not eligible for this pass. Anyone ineligible who is found using this pass will be fined for misuse. • We will not process refunds for 2D barcode e-tickets for whatever reason. However, after exchange, unused physical tickets can be partially refunded at a JR West Midori no Madoguchi ticket office (not directly through us); however, a handling fee of 10% of the retail price will be charged • Only one e-ticket per passport can be exchanged at a time. Individual customers are not allowed to purchase or exchange more than one of the same ticket for the same use period • Multiple people are not allowed to share a ticket; the ticket is valid only for the person whose name is indicated on it • Please be careful not to lose your pass; no refunds will be issued for lost or stolen passes • Seats may be reserved for free at a green ticket-vending machine or a station ticket office • Please note that there is no exchange office in the Kanto area (including Tokyo) • Please be aware that luggage space is sometimes limited on busy trains. Additionally, effective May 20, 2020, passengers bringing baggage with dimensions totaling more than 160 cm but less than 250 cm on three sides (oversized baggage) on the Sanyo Shinkansen are now required to reserve a seat to be able to bring their baggage onto the train for free, or, they must purchase a separate Unlimited Ride Oversized Baggage Ticket (available for purchase at JR West ticket offices at major stations). Otherwise, they will be charged for bringing oversized baggage • On some busy journeys (free) seat reservations may be required, but they are not usually needed. Consider reserving seats if traveling during national holidays, or with a large group to be seated together. Green Car seats and certain special trains such as Narita Express always require a seat reservation. Note that an extra payment is required to board a Green Car • When using reserved seating, make sure to reserve seats in advance before boarding. Reserved seating cannot be reserved on the train.To use reserved seating after boarding the train, a non-discounted Limited Express reserved seating ticket must be purchased separately • A few Shinkansen trains have smoking carriages, and some seating may be near to separate smoking rooms. For a guaranteed smoke-free ride, a seat reservation is recommended How to Receive Your JR Pass 1: Choose the date you want to redeem the JR Pass and book. A lead guest may book on behalf of a group, but note that all guests must be foreign nationals with non-Japanese passports 2: Receive your QR code e-voucher with your confirmation email. It is valid for 3 months from the date of issue, and is non-refundable, non-amendable, and non-cancellable 3: Present your QR code e-voucher, printed or displayed on your smartphone, at any valid exchange office to redeem your physical pass. (If your passport has an IC chip, you can instead redeem your pass at a green ticket vending machine marked with a blue passport logo. In this case, simply scan your QR code and passport to redeem your pass.) All guests must also present their passport for verification during redemption. Find redeption points in Osaka, Kyoto, and beyond with this site How to Use Your JR Pass 1: You need to specify the date that you want to start using the pass at the exchange office. It must be within one month of exchanging your e-voucher for the physical pass. The usage period begins when you use your physical pass to pass through the automated ticket gates 2: Once you have started using your JR pass, it is valid for use for 5 consecutive days, with the first day being the date of first use 3: Use your pass on the Sanyo Shinkansen (including Nozomi and Mizuho) and local train services as well as Kyoto Tango Railway, Chizu Express, Wakayama Electric Railway, and JR West bus Conditions for Use 1: Valid only for the person whose name appears on the pass – must be a foreign national with a non-Japanese passport¹ 2: Use the physical JR pass to pass through the automated ticket gates 3: You must carry your passport at all times while using the pass, and be prepared to present it to conductors or station attendants if requested. 4: Valid for use on: Sanyo Shinkansen (Shin-OsakaーOkayama) and local trains, Kyoto Tango Railway, Chizu Express, Wakayama Electric Railway, and West JR Bus within the valid area — Not valid on JR Group expressway buses, or certain local bus routes 5: The pass itself doesn't ensure specific seating options — to obtain a reserved-seat ticket at no additional cost, present your pass at a green ticket-vending machine or a station ticket office. Certain trains require a reserved-seat ticket. Additional fares apply to travel in Green Cars. An extra charge must be paid in advance to ride local trains requiring a numbered ticket or liner ticket. 6: The pass can only be used within its validity period, which cannot be changed 7: The pass cannot be exchanged for other kinds of pass or ticket 8: The pass cannot be reissued in the event of loss or theft 9: Exchange Orders can only be refunded by the travel agency from which you purchase them, and any application for a refund must be made before the start of the Kansai WIDE Area Excursion Pass validity period. Any refund will be for the value of the pass in yen, less a 10% handling fee 10: Once you have started using the pass the validity period cannot be extended, nor can any refund be given, even if trains or other transportation services are suspended or delayed for any reason. The JR Group will not bear additional costs due to changes in your route, such as alternative transportation or accommodation charges 11: In addition to these conditions, you must obey the JR Group's regulations, terms and conditions, and the laws of Japan while using the pass 12: Violation of these conditions may result in the invalidation and confiscation of the pass, as well as a penalty equal to twice the basic fares and charges for all transportation for which the pass was used 13: The official terms and conditions of the pass are written in Japanese, and the text of the Japanese version shall be given priority of interpretation, in the event of questions regarding transportation conditions that may arise regarding conditions that are written in other languages The details above are current as of October 2023 and subject to change. Please confirm the latest terms and conditions with a JR attendant.