Kansai Airport–Shin-Osaka/Tennoji Haruka Limited Express One-Way Tickets [For Tourists]

How it works

1) Before booking, please make sure that the following apply to you: you are a holder of a passport issued by a foreign government ,and are entering Japan on a Temporary Visitor visa. Japanese nationals and foreign residents of Japan are not eligible for this ticket 2) Once your booking is confirmed, your QR code e-ticket and exchange order number will be sent to your email address. It is non-refundable and non-cancellable, and is valid for 3 months from the date of issue. You may request to change the validity period only once 3) Exchange your e-ticket for a physical one at any of the following locations: Kyoto Station, Shin-Osaka Station, Travel Service Center Shin-Osaka, Osaka Station, Tennoji Station, or Kansai-Airport Station REDEEMING YOUR TICKET AT A VENDING MACHINE 1) To exchange your QR code e-ticket for a physical one at a green ticket vending machine, your passport must have an IC chip 2) Look for a green ticket vending machine marked with a blue logo designed to look like a passport 3) Select "English" for the display, then "Receive reserved ticket(s)," then "Exchange Order (E-Ticket)" 4) Scan your QR code e-ticket. or enter your exchange order number 5) Enter your preferred date for using your ticket. Once the ticket is issued, this can no longer be changed 6) Confirm/agree with the usage terms and conditions and privacy policy 7) Scan the page of your passport with your photograph on it 8) Receive your ticket REDEEMING YOUR TICKET AT A TICKET OFFICE 1) For those whose passports do not have an IC chip, present your QR code e-ticket and passport at a JR West ticket office (Midori no Madoguchi) at any of the above-mentioned stations to redeem your physical ticket USING YOUR TICKET 1) Your ticket is valid for reserved or non-reserved seating on the Haruka (Kansai Airport Limited Express)'s ordinary cars, as well as local, rapid, and special rapid train lines from Shin-Osaka Station to Kobe (or vice-versa) 2) Your ticket will come with a coupon for reserved seating on the Haruka, which you can use at a ticketing machine or at a Midori no Madoguchi ticket office. If you do not redeem this coupon, or if reserved seats are fully booked, free seating will automatically apply 3) Simply insert your ticket into the slot of an automated ticket gate to pass through 4) Please note that the Haruka does not go directly to Kobe. You will have to transfer at Shin-Osaka Station 5) You can get off (for KIX to Kobe) or board (for Kobe to KIX) at any of the following stations in the Kobe area: Hyogo, Kobe, Konan-Yamate, Maiko, Motomachi, Nada, Rokkomichi, Sannomiya, Sumiyoshi, Takatori, Tarumi, or Wadamisaki 6) Please note that this is not a ride-all-you-can ticket. Choose one station in Kobe where you will alight or board, and the automated ticket gate will collect your ticket once you alight at your preferred station OTHER NOTES ON USING YOUR TICKET • Your ticket is one-way, for one-time use only (not for unlimited rides) • We will not process refunds for QR code e-tickets for whatever reason. However, after exchange, unused physical tickets can be partially refunded at a JR West Midori no Madoguchi ticket office (not directly through us); however, a handling fee of 10% of the retail price will be charged • Your ticket cannot be used to board any other limited express trains besides the Haruka • Please note that additional charges apply for Green Car (first-class) seating on the Haruka; additionally, for rapid or special rapid trains, separate fees apply when using a car or train where numbered boarding tickets or liner tickets are required • Additional fees will apply if you use train lines that are not covered by this pass, or if you board or get off at stations that are not part of the coverage area • Even if you end up completely using a local train line instead of using the Haruka, no refunds will be issued for the Limited Express seat fare