Enjoy efficient, hassle-free airport transfer shuttle service between Narita Airport and central Tokyo (or Maihama). Pick-up and drop-off services are available for 15 out of Tokyo's 23 wards, plus the Maihama area in Chiba.
• Starting Dec 1, 2022, this is only available for flights scheduled to land 6:00–20:30 • For other times, please book [this private transfer service](https://experiences.travel.rakuten.com/experiences/23098) • Please note that this is a shared transfer service, not a private transfer. You cannot choose your pick-up time, vehicle type, or other details. Additionally, you may have to wait for other guests who have also booked this service • Our system sets the start time at 00:00 by default, but your actual pick-up time will be based on your flight arrival/departure time. For departures from Narita Airport, your driver will wait for you at the arrival hall after customs clearance for 30–90 minutes after your flight’s actual arrival time. For departures from your accommodation, your pick-up time is set at about 3.5–4.5 hours prior to your flight departure time. Your exact pick-up time will be emailed to you 2–3 days before the service date • Note that guests under the same booking must have the same itinerary • We only offer transfer to and from hotels (including ryokan) in 15 of Tokyo's 23 wards (Arakawa, Bunkyo, Chiyoda, Chuo, Edogawa, Koto, Meguro, Minato, Ota, Shibuya, Shinagawa, Shinjuku, Sumida, Taito, and Toshima) and the Maihama area. We do not offer transfer to or from residences, apartments, guesthouses, capsule hotels, hostels, and vacation homes (‘minpaku’). Please note that your hotel must be within our service areas — for hotels in central Tokyo, please check our list for confirmation: https://rakuten-travelexp.net/airport-transfer-hotel-list • For transfer from Narita Airport to your accommodation, we do not offer a shuttle service for flights with an arrival time later than 20:30. • Children are charged the same price as adults. Infants aged 0–1 may ride for free provided that they sit on a parent or guardian's lap; child seats are not available • If the information that you provided at the time of booking is incomplete, we will contact you to ask further questions. Please check your dashboard • Each guest may bring up to 2 pieces of luggage plus hand-carried items for free. We can also accommodate collapsible strollers and wheelchairs for free, but please contact us in advance to ensure space. • Ski boards, snowboards, golf sets, cardboard boxes (with total dimensions not more than 110cm), and additional luggage require extra charges; please book the add-ons. Please note that we cannot accommodate surfboards • We may not be able to accommodate some types of special luggage (e.g. bulky and expensive items that need to be insured, like instruments and paintings) — we will let you know if this is the case. For such types of luggage, we recommend arranging for delivery from the airport to your accommodation (or vice-versa) yourself • We cannot accommodate guests with pets; however, if you have a service animal, please inquire with us in advance • Porter service is not available — please carry your luggage yourself. Guests need to take care of their own luggage • Please note that we cannot pick you up and drop you off at hotels other than the one you have booked (e.g. train station, other hotels, etc.) • Please note that you cannot choose the type of car or the language of the driver
Save time and money with this fast and hassle-free shared shuttle transfer service, which takes you from Narita Airport to central Tokyo (or the Maihama area), and vice-versa! After a long flight to Narita Airport, the last thing you'll want to do is figure out what train route to take and carry all your luggage with you as you commute. And, on the day of your return flight, you surely won't want to spend your time stressing out on transport and luggage. Save yourself the trouble with our handy service — we cover 15 out of central Tokyo's 23 wards, as well as the Maihama area in Chiba, near Tokyo Disney Resort! If you're transferring from Narita Airport to central Tokyo or Maihama, after customs clearance, your driver (or a staff member) will wait for you with a sign saying 'Green Tomato.' Within two hours of your flight's landing, you'll be transported to your hotel in a spacious, comfortable shuttle — just sit back and relax. If you're transferring from your hotel in central Tokyo or Maihama to Narita Airport, your driver will pick you up at the bell desk. You'll be dropped off at Narita Airport with more than enough time for all the necessary pre-departure measures. Book now for hassle-free transport between your hotel in central Tokyo (or Maihama) and Narita Airport! (Please read the 'How It Works' and 'Important Information' sections for more details.)
For transfer from Narita Airport to your hotel: 1) Once your booking is confirmed, it is non-refundable, and the details are non-changeable. For any changes (e.g. flight number), please cancel your current booking and make a new one. We will only issue refunds if your flight details are delayed/changed due to the weather and/or if we have to cancel your booking for the same reason. ※ Please note that connecting flights are non-refundable, even in the case of natural disasters. 2) Your driver, who will be holding a signboard saying ‘Green Tomato,’ will wait for you at the arrival hall after customs clearance for 30–90 minutes after your flight’s actual arrival time. If you do not show up within 90 minutes, you will be considered a no-show, and no refunds will be issued 3) After meeting your driver, you may go to the restroom, change money, or buy a SIM card at a vending machine. However, due to lack of time, exchanging JR passes or renting mobile phones are not allowed 4) You will leave the airport within 2 hours of your flight’s arrival. Since this is a shared service, you may have to wait for other passengers Note: If your flight is delayed but arriving on the same day as your requested date, we will provide an alternate shuttle for free. However, if it is arriving the next day or later, regardless of the reason, your booking will be canceled without a refund, and you will have to make a new booking For transfer from your hotel to Narita Airport: 1) Once your booking is confirmed, it is non-refundable, and the details are non-changeable. For changes to your pick-up point and pick-up time for whatever reason, please cancel your current booking and make a new one. We will only issue refunds if your flight details are delayed/changed and/or if we have to cancel your booking due to the weather 2) We will inform you of your pick-up time 1–3 days before your requested date, so please check your email or guest dashboard. Generally, you will be picked up 3–4.5 hours before your flight, and you will not be able to choose the time 3) On your requested date, please be at your hotel’s bell desk 15 minutes before your pick-up time. If you do not show up by your pick-up time, you will be treated as a no-show; no refunds will be issued